Customer Service
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Orders & Payment
These are our most frequently asked questions about placing orders and payments. If your question is not addressed below, please contact us at the phone number above or click the Email Us link.
- How do I place an order online?
- How do I register to order online?
- I saw a wine/case in your catalog, how do I find it online?
- What type of payment do you accept?
- Can I change my order?
- How much do I pay for delivery?
- I'm looking for a wine I tried elsewhere. Can you get it for me?
- I'm choosing wine for a special occasion. Can you help?
- How do I create an account?
- If I've ordered before do I already have an account?
- Can I place an order without creating an account?
- How do you protect my information?
- I lost my password, what do I do?
- When will my credit card be charged?
- Can I order gift packaging?
- How can I cancel my order?
- How do I track my order?
Shipping & Delivery
These are our most frequently asked questions about shipping and delivery. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.
- What states do you deliver to?
- Why can't you ship wine to my state?
- What if I cannot be home during normal business hours to receive my wine shipment?
- Can my order be delivered on a particular day or time?
- How do I track my order?
- Can I ship wine as a gift?
- Why didn't all of my bottles arrive with my order?
- I have received different wines from those I ordered. Is this correct?
- How much do I pay for delivery?
- Shipping Policy
- Shipping Timetable
My Account
These are our most frequently asked questions about creating and managing your account online. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.
- I lost my password, what do I do?
- How do I create an account?
- How do I update my billing address, email or password?
- How do I make changes to a saved credit card?
- Can I track my order online?
- Can I place an order without creating an account?
- How do you protect my information?
- Does updating my information online update my wine club?
- Do I have to accept every wine club case offered?
- How do I cancel my quarterly wine club deliveries?
- How do I manage my wine club shipments?
- I no longer want to receive marketing emails. How can I unsubscribe?
- I'm trying to login and getting a message that my password isn't recognized, what do I do?
- If I've ordered before do I already have an account?
- My credit card was charged, but I haven't ordered any wines?
- I have shopped with before, but not online. What should I do?
Returns & Refunds
These are our most frequently asked questions about returns and substitutions. If your question is not addressed in an answer below, please contact us at the phone number above or click the Email Us link.
